Massachusetts Police Warns Mobile Users Against Using *77
People receiving spam calls from automatic robot generated voices are calling *77 to block them, but instead of doing the needful, the call is getting to the emergency department of the Police of Massachusetts which has led to the creation of a new headache for them. Therefore, they have resorted to sending a message in all-caps to all the users under the jurisdiction of the 911 State Department of Massachusetts.
According to Mr. Felix Browne, the director of communication in the Executive Office dealing with Safety and Security of the Public, *77 is basically vestigial and was used long back to connect to State Police but most of the service providers have blocked it for now. This message comes closely after Kim Komando from USA TODAY wrote about the effective ways of blocking such spam calls and mentioned this process as a viable one. However, the problem is not related to blocking as such. In Massachusetts, it gets connects to the State Police Emergency Department. Of late, a lot of people who wanted to take some actions about the harassing calls called *77 and got to the emergency section leading them to become overflowed with calls not pertaining to their department. Similar problems were not faced in other places like Illinois, Rhode Island etcetera where most services said that the call cannot be put through or were a facility for landlines only.
Mr. Browne further mentioned that because of the misunderstanding by the common public the safety answering machine gets too much traffic which is not conducive to the department at all. Moreover, the functionality of the number of 911 is much more than *77. Therefore, people should not look to replace the numbers as well, as vital pieces of information are not really collected through the *77 calls. They are hoping that they are able to make their point clearer to the public as soon as possible.